Your data, your choice

Privacy overview

Pirelia collects minimal data necessary to provide device functionality, including local device metrics and user preferences. Cloud features are opt-in and clearly described during setup. We maintain account and device records to provide support and comply with Singapore regulations; business ID S5206371A records service operations. Data access is restricted to authorized staff and encrypted in transit. Service operations commenced on 23-04-2026. For full details, consult the Privacy Policy linked on this site.

08-05-2026
Pirelia Pte. Ltd., Business ID S5206371A
T1 Departure Crescent, Singapore, 819642
[email protected]

About this Policy

Key Definitions

This section explains terms used throughout the policy so you can quickly understand how we handle information when you interact with Pirelia services and AI smart devices for everyday living.

Personal data means information that identifies or can reasonably be used to identify an individual, including name, contact details, device identifiers, and account information provided to Pirelia when registering or transacting with our services.
Processing refers to any operation or set of operations performed on personal data, such as collection, storage, use, disclosure, analysis, transfer, or deletion undertaken by Pirelia to provide, maintain, and improve our products and services.
User refers to any individual who accesses or uses Pirelia services, visits our site, interacts with our AI-enabled devices, or otherwise provides information to Pirelia in Singapore (T1 Departure Crescent, Singapore, 819642).
Service covers Pirelia's website, mobile apps, cloud services, and AI smart devices distributed for everyday living, including related support, updates, and communications that facilitate device operation and user experience.
Cookies are small data files placed on a user's device to enable site functionality, remember preferences, and collect analytics and usage details that help Pirelia improve service performance and relevance.

What Data We Collect

We collect data necessary to operate our AI smart devices and associated services, to support transactions, to personalize user experience, and to maintain device security. Collection is limited to what is relevant for these purposes.

Types of Collected Data

Data You Provide Directly

When you register, configure, contact support, or make purchases, we collect information you supply to enable the requested service and to communicate with you effectively.

  • Contact details: name, email address, postal address, and telephone number used for account setup, billing, and support.
  • Account credentials: username, password hashes, and profile settings necessary to access and personalize your Pirelia account.
  • Payment and billing information provided during purchases or subscriptions (processed through our payment partners), including billing address and transaction records.
  • Device setup information: device names, selected preferences, and registration IDs that help connect and manage your AI smart devices.
  • Support and correspondence records: messages you send to our support team, feedback, and warranty or repair requests to resolve issues and improve service.
  • Optional profile data: preferences, demographic details, and survey responses you choose to provide to enhance personalization and product development.

Data Collected Automatically

When you use our site or devices, certain information is collected automatically to ensure functionality, security, and improvement of Pirelia services.

  • Device and usage data: model identifiers, firmware version, device status, uptime logs, and feature usage statistics to maintain and improve device performance.
  • Technical data from connections: IP addresses, browser or app version, operating system, and network performance metrics used for diagnostics and security monitoring.
  • Interaction data: pages visited on slepia.pro, buttons clicked, and error reports that inform product design and user experience improvements.
  • Analytics and performance metrics collected via cookies and similar technologies to measure service effectiveness and to optimize content and recommendations.
  • Location-related information when enabled: approximate location derived from IP, Wi-Fi or device sensors to support location-based features; exact location is collected only with explicit consent.
  • Security logs: authentication attempts, access records, and audit trails collected to detect and respond to suspicious activity and to protect accounts and devices.

Data from Third Parties

Pirelia may receive data from partners, service providers, and public sources to support service delivery, payment processing, and lawful compliance obligations.

  • Payment processors and business institutions that supply transaction confirmations and risk assessments to complete purchases and handle refunds.
  • Cloud and infrastructure providers that supply hosting, analytics, and delivery services necessary for Pirelia systems to operate reliably.
  • Public and commercial data sources that provide business verification, address validation, and fraud prevention signals to protect users and maintain service integrity.

How We Use Personal Data

Purposes of Processing

We use collected data for legitimate business purposes that enable device operation, improve user experience, ensure safety, and comply with legal obligations while keeping collection proportionate to the need.

  • To operate and maintain your Pirelia account, authenticate access, and keep device firmware and features up to date.
  • To provide customer service, respond to inquiries, process orders, and manage returns or repairs for AI smart devices.
  • To personalize device behavior, recommendations, and settings so the technology adapts to your routine and reduces manual effort.
  • To process payments, invoices, and subscription billing through our payment partners securely and accurately.
  • To monitor and enhance device reliability, diagnose technical issues, and deploy updates that improve performance and safety.
  • To run analytics and research that inform product development and help Pirelia make data-driven improvements to services.
  • To protect against fraud, abuse, security threats, and to comply with legal and regulatory requirements in jurisdictions where we operate.
  • To communicate about offers, service changes, and helpful tips for using Pirelia devices; marketing communications are managed with opt-out controls.

Legal Bases for Processing

Where applicable, Pirelia relies on lawful bases such as contract performance, legitimate interests, consent, and legal obligations to process personal data.

Cookies and Similar Technologies

Pirelia uses cookies and similar tools to enable site functionality, remember preferences, and measure performance. You can manage cookie settings via your browser or device preferences.

We use essential cookies for core functionality, performance cookies for analytics, and functional cookies to remember preferences. Advertising cookies are used only with consent to present relevant offers.

Categories include: essential (required), performance (analytics), functional (preferences), and marketing (with consent). Each category has distinct purposes and retention periods.

You can control cookie settings in your browser or device. For marketing cookies and communications, use opt-out links in emails or visit your account settings on slepia.pro under Privacy Preferences.

Read our full cookie guidance at slepia.pro/cookie-policy

Sharing and Disclosure

We share data only as needed to deliver services, comply with law, and support legitimate business operations. Sharing is limited to authorized partners and conducted under contractual controls.

  • Service providers: third-party companies that process data on our behalf for hosting, analytics, customer support, and payment processing.
  • Business partners: logistics, warranty repair centers, and authorized resellers that assist with delivery, installation, or maintenance of Pirelia devices.
  • Legal and safety requests: disclosure to comply with legal process, respond to law enforcement, or address security incidents when required by law.
  • Corporate transactions: in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction under confidentiality terms.
  • Aggregated and anonymized data: we may share non-identifiable insights derived from user data for research and development or with commercial partners.
  • With your consent: data sharing for optional integrations or third-party services activated by you during device setup or via account settings.

International Data Transfers

Pirelia operates global infrastructure and may transfer data across borders to provide services, host data on cloud platforms, and coordinate support. Transfers are performed in compliance with applicable laws.

When data is transferred internationally, we implement safeguards such as standard contractual clauses, vendor assessments, and secure technical controls to protect personal data to a comparable standard.

Storage and Retention

How Long We Keep Data

We retain personal data only for as long as necessary to support the purposes described, to meet legal obligations, and to resolve disputes. Retention periods vary by data type and purpose.

Account information is retained for the duration of the active account and for a reasonable period after account closure to address billing, legal, or safety concerns, typically up to 3 years unless longer retention is required by law.

Support communications and correspondence are retained for a period necessary to resolve the issue and to improve support quality, usually up to 24 months unless otherwise needed for legal reasons.

System and security logs are retained for operational and security monitoring purposes. Retention typically ranges from 6 months to 2 years depending on the log type and regulatory needs.

When data is no longer required, we securely delete or anonymize it. Certain backups may persist for a limited time but are managed to prevent unauthorized access.

Security Measures

Pirelia employs a combination of organizational, technical, and physical measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. Security is reviewed regularly and updated to address emerging threats.

  • Encryption in transit and at rest for sensitive data and device communications to reduce risk of interception.
  • Access controls and role-based permissions to ensure only authorized personnel can access personal data required for their duties.
  • Regular security assessments, vulnerability scanning, and incident response processes to detect and respond to threats promptly.

Your Rights and Choices

Available Rights

Subject to local law, you have rights regarding your personal data, including access, correction, restriction, and objection. We provide tools and support to exercise these rights efficiently.

  • Access: request a copy of the personal data we hold about you and details of processing activities.
  • Correction: request rectification of inaccurate or incomplete information in your account.
  • Deletion: request erasure of personal data when retention is no longer necessary and legal obligations don’t require further retention.
  • Restriction: ask us to limit processing in certain circumstances, such as during dispute resolution about data accuracy.
  • Portability: where technically feasible, request a machine-readable copy of personal data you provided to Pirelia for transfer to another provider.
  • Objection: object to processing based on legitimate interests or direct marketing where applicable and supported by local law.
  • Consent withdrawal: withdraw consent for optional processing activities like marketing or certain analytics tools at any time without affecting prior processing.
  • Complaint: lodge a complaint with a supervisory authority if you consider our processing does not comply with applicable law.

How to Make a Rights Request

To exercise your rights, contact our privacy team at [email protected] or by mail to Pirelia Pte. Ltd., T1 Departure Crescent, Singapore, 819642. Include sufficient details to identify your account and the request you are making.

[email protected]

We aim to acknowledge rights requests within 10 business days and to provide a full response as required by applicable law, typically within one month. Complex requests may require additional time and we will inform you if an extension is necessary.

GDPR and International Users

If you are located in the European Economic Area or other jurisdictions with similar rules, certain additional rights and protections may apply. Pirelia seeks to align practices with international data protection standards and responds to requests consistent with applicable legal frameworks.

  • We collect only the personal data necessary to provide and improve AI smart device services, including contact details, device usage logs, and service preferences.
  • Personal data is processed lawfully, fairly and transparently; we explain purposes at the point of collection and retain records in accordance with applicable Singapore data protection guidance.
  • Users have the right to access, correct or request deletion of their personal data. Requests are handled promptly and in line with local regulations.
  • Data transfers to third-party service providers are limited, secured, and based on contractual safeguards that require appropriate technical and organizational measures.
  • We implement encryption, access controls and routine audits to protect personal data from unauthorized access, alteration or disclosure.
  • When processing sensitive or aggregated data for analytics, we apply minimization and anonymization techniques to reduce privacy risk.

For questions about data handling, supervisory oversight or to lodge a concern, contact our data protection representative listed below and we will respond in accordance with applicable procedures.

Other Personal Data Use

Marketing Communications

With your consent, Pirelia may send product updates, offers and tips about AI smart devices tailored to your preferences. You can choose preferred channels and frequency, and we will only send promotional messages in line with your selections.

To stop marketing communications, click the unsubscribe link in any message or submit an opt-out request via the contact details below. We will process opt-outs promptly; transactional messages related to orders or support may still be sent.

Children and Minors

Pirelia products and services are intended for adult buyers. We do not knowingly collect personal data from children under 16 without parental consent. If we learn that we have collected data from a minor without authorization, we will take steps to delete it promptly.

Third-Party Links and Integrations

Our site and devices may link to or integrate with services from third parties. Those third parties have separate privacy practices; we encourage you to review their policies before sharing personal information.

Changes to This Policy

We may update our privacy practices to reflect product enhancements, regulatory changes, or operational needs. Material changes will be posted on this page with an updated effective date and, where appropriate, direct notification to affected users.